This is configurable within the “Application Management>System settings” under General.
It is also possible for an iProva user to send e-mail to any e-mail recipient outside iProva.
This is the case, for example, when e-mailing a document-link from 'Documents' to another user or when sending e-mail correspondence from 'Notifications'.
In such a case, the e-mail address of the iProva user is used as the sender's address. Because these e-mails are sent to your organization from the hosting environment, your e-mail server actually receives e-mail from your own users from outside your network, with an internal e-mail domain. Usually such an action is considered spoofing by security measures on a mail server and therefore these messages are then blocked.
Here are two methods to work around this problem:
By default, smtp.uniserver.nl is configured as an e-mailserver in iProva.
Another option is to add the mail server IP addresses of Uniserver to the SPF record:
Instead of setting up the smtp server of Uniserver as an e-mail server, in this case your own e-mailserver is set up as a smtp relay server.
- You need get the IP address of the server from which iProva sends e-mail, for this you can do a ping to the URL of your iProva.
- You set an exception on mail server for incoming mail traffic from the hosted iProva website.
- Contact Infoland to inform which mail server name you use. Infoland adds an exception to the iProva firewall.
- Finally you add your own mail server address to the e-mail settings of iProva:
- Login on iProva with the user 'administrator'
- Press 'Go to' and then choose Application Management>System Settings: General
- Only enter the mail server address under the heading 'E-mail messages sent by iProva'